Shipping policy

1. Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or holidays.

2. Delivery Time

We offer tracked international shipping to the USA and selected countries worldwide.

Estimated delivery time:
USA: 7–12 business days after processing.

Please note that delivery times may vary due to customs, holidays, weather conditions, or carrier delays.

3. Shipping Cost

We offer FREE tracked shipping on all orders.

4. Tracking Information

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package.

5. Customs & Import Taxes

International customers may be subject to customs fees or import taxes. These charges are the buyer’s responsibility. We cannot predict or cover these charges.

6. Lost or Delayed Packages

If your order is significantly delayed beyond the estimated delivery window, please contact us and we’ll do our best to help.

7. Free 30-Day Returns

We offer free returns within 30 days of delivery.

To be eligible for a return, the item must be:

Unused

In its original condition

Returned with the original packaging

Not damaged by misuse

To start a return, please contact us at support@demontrove.com with your order number and reason for return.

8. Refunds

Once we receive and inspect your returned item, we will notify you if the refund is approved.
If approved, the refund will be issued to your original payment method.

Please note that it may take a few business days for your bank or payment provider to process the refund.

9. Exchanges

If you received a defective, damaged, or incorrect item, please contact us at support@demontrove.com and we’ll help you with a replacement or exchange.

Questions?

Email us at support@demontrove.com or visit our Contact page.